Returns and Warranty Policy

Last updated: 27 November 2025

We want you to love your In Rhythm Better Sleep Bulb. If something isn’t right, this page explains how returns and warranty claims work for all customers worldwide.

1. Returns (Change of Mind)

14-Day Return Window

If you purchased a bulb and no longer want it, you may return it within 14 days of receiving your order.

This applies to all customers worldwide, including UK and EU statutory cancellation rights.

Condition of Returned Items

To be eligible for a return:

  • The bulb must be unused

  • It must be in its original, undamaged packaging

  • All accessories and inserts must be included

  • The bulb must not show signs of installation or use

If an item is returned in a condition that reduces its value, we may make a deduction from your refund as permitted by UK/EU law.

How to Start a Return

Please email us first at team@inrhythm.earth with your order number and reason for return.

We will then provide the return instructions and the address of our US fulfilment centre.

Return Shipping Costs

Return shipping costs are the customer’s responsibility.
We do not provide prepaid return labels for change-of-mind returns.

Refunds

Once your return is received and inspected, we will process your refund within 14 days.

  • Refunds are issued to your original payment method

  • Original shipping costs are not refundable (except where required by UK/EU law for statutory cancellations and standard shipping)

2. Warranty (Faulty or Defective Products)

Your Better Sleep Bulb comes with a 1-year limited warranty covering manufacturing defects and early failures.

What the Warranty Covers

You may make a warranty claim if:

  • The bulb stops working within 1 year

  • The bulb flickers, fails, or has electrical issues

  • The bulb arrives damaged or “dead on arrival”

  • The bulb shows any manufacturing or functional defect

What the Warranty Does Not Cover

The warranty is void if damage is caused by:

  • Misuse or improper handling

  • Installation in an incompatible socket

  • Using the bulb outside recommended voltage ranges

  • Physical damage, drops, cracks, or water exposure

  • Commercial usage outside residential environments

  • Any modification or disassembly

How to Make a Warranty Claim

Email us at team@inrhythm.earth with:

  1. Your order number

  2. A description of the issue

  3. A short video clearly showing the fault

We require video evidence to verify the defect.

If approved, we will either:

  • send you a replacement bulb, or

  • issue a refund

(We will confirm which solution applies.)

Warranty Return Shipping

For approved warranty cases:

  • We may not require the faulty bulb to be returned

  • If a return is requested, we cover the cost of return shipping

  • No charges apply to you for replacing faulty items

3. International Returns & Customs

We accept returns and warranty claims from customers worldwide.

For international returns:

  • Customers are responsible for return shipping costs

  • Customers are responsible for any customs duties or taxes incurred during return transit

  • We do not refund international shipping costs

4. Processing Times

  • Returns are processed within 14 days of receiving the goods

  • Warranty claims are processed within 5–10 business days after receiving required evidence

  • Refunds may take additional time to appear depending on your bank or card provider

5. Contact Us

For all return or warranty enquiries:

📩 team@inrhythm.earth

We’re here to help and will guide you through the process quickly.