Shipping, Returns and Warranty Policy

Last updated: 20 February 2026

We want you to love your In Rhythm product. If something isn’t right, this page explains how returns and warranty claims work for all customers worldwide.

Nothing in this policy excludes, restricts or modifies any rights you may have under applicable consumer protection laws, including the Australian Consumer Law, UK Consumer Rights Act 2015, or EU consumer protection laws, which cannot be excluded.

1. Returns (Change of Mind)

14-Day Return Window

If you purchased a product and no longer want it, you may return it within 14 days of receiving your order.

This applies to all customers worldwide, including UK and EU statutory cancellation rights.

Condition of Returned Items

To be eligible for a return:

  • The product must be unused

  • It must be in its original, undamaged packaging

  • All accessories and inserts must be included

  • The product must not show signs of installation or use

If an item is returned in a condition that reduces its value, we may make a deduction from your refund as permitted by UK/EU law.

How to Start a Return

Please email us first at team@inrhythm.earth with your order number and reason for return.

We will then provide the return instructions and the address of our US fulfilment centre.

Return Shipping Costs

Return shipping costs are the customer’s responsibility.
We do not provide prepaid return labels for change-of-mind returns.

Refunds

Once your return is received and inspected, we will process your refund within 14 days.

  • Refunds are issued to your original payment method

  • Original shipping costs are not refundable (except where required by UK/EU law for statutory cancellations and standard shipping)

2. Warranty (Faulty or Defective Product)

Your product comes with a 1-year limited warranty covering manufacturing defects and early failures.

What the Warranty Covers

You may make a warranty claim if:

  • The product stops working within 1 year

  • The product flickers, fails, or has electrical issues

  • The product arrives damaged or “dead on arrival”

  • The product shows any manufacturing or functional defect

What the Warranty Does Not Cover

This warranty does not cover damage caused by:

  • Misuse or improper handling

  • Installation in an incompatible socket

  • Using the product outside recommended voltage ranges

  • Physical damage, drops, cracks, or water exposure

  • Commercial usage outside residential environments

  • Any modification or disassembly

This does not affect your rights under applicable consumer protection laws where a product is faulty, not as described, or not of acceptable quality.

How to Make a Warranty Claim

Email us at team@inrhythm.earth with:

  1. Your order number

  2. A description of the issue

  3. A short photo or video clearly showing the fault

We may request photo or video evidence to help verify the defect.

If approved, we will either:

  • send you a replacement product, or

  • issue a refund

(We will confirm which solution applies.)

Warranty Return Shipping

For approved warranty cases:

  • We may not require the faulty product to be returned

  • If a return is requested, we cover the cost of return shipping

  • No charges apply to you for replacing faulty items

3. International Returns & Customs

We accept returns and warranty claims from customers worldwide.

For international returns:

  • Customers are responsible for return shipping costs

  • Customers are responsible for any customs duties or taxes incurred during return transit

  • We do not refund international shipping costs

4. Processing Times

  • Returns are processed within 14 days of receiving the goods

  • Warranty claims are processed within 5–10 business days after receiving required evidence

  • Refunds may take additional time to appear depending on your bank or card provider

5. Contact Us

For all return or warranty enquiries: 📩 team@inrhythm.earth

We’re here to help and will guide you through the process quickly.

6. Missing Shipments (Lost Parcels)

We use trusted carriers for delivery worldwide. While most orders arrive without issue, occasionally a parcel may be delayed or go missing in transit.

  • Domestic (USA) orders are shipped using Amazon Shipping.

  • International orders (outside the USA) are shipped using UPS.

Tracking Your Order

Once your order ships, you will receive a confirmation email containing your tracking number.

You can track your parcel using the official carrier tracking pages:

Please allow 24–48 hours after shipment for tracking updates to appear.

If your tracking number does not update immediately, this is normal during initial processing.

If Your Parcel Shows as Delivered But You Have Not Received It

Please first:

  • Check around your delivery address (including safe places, mailrooms, reception areas, or with neighbours)

  • Confirm the shipping address on your order confirmation

  • Check the tracking page for delivery notes or photo confirmation (where available)

Carriers may mark parcels as delivered slightly before final drop-off. In some cases, parcels arrive within 24 hours of being marked delivered.

If 36 hours have passed and you still cannot locate the parcel, please contact us.

If Your Parcel Has No Tracking Updates or Appears Stuck in Transit

Domestic (USA) – Amazon Shipping

If your Amazon Shipping tracking shows no movement or the parcel has not arrived within a reasonable time after the estimated delivery date: please contact us within 30 days of the scheduled delivery date.

We will open an investigation with Amazon Shipping on your behalf.

Amazon Shipping investigations are initiated by the shipper (us), not the recipient.

If the parcel is confirmed lost by Amazon, we will either:

  • Send a replacement, or issue a refund (we will confirm which option applies.)

International (Outside USA) – UPS

If your UPS tracking shows no delivery after the scheduled delivery date and no recent scan update: please contact us as soon as possible and no later than 30 days after the scheduled delivery date.

UPS allows lost shipment claims to be filed within a limited timeframe (typically up to 60 days from the scheduled delivery date).

We will file a claim with UPS on your behalf.

If UPS confirms the parcel is lost, we will:

  • Send a replacement, or issue a refund (we will confirm which option applies.)

Important Information

We are not responsible for delays outside our reasonable control, including:

  1. Customs processing

  2. Incorrect shipping addresses provided at checkout

  3. Failed delivery attempts where the parcel is returned to sender

  4. If a parcel is returned to us due to incorrect address information, reshipping costs may apply.

Contact Us Regarding Missing Shipments

If you believe your parcel is missing, please email:

📩 team@inrhythm.earth

Include:

  • Your order number

  • Your tracking number

  • A brief explanation of the issue

We will respond promptly and guide you through the next steps.